TRADER INFO
Please read
Hello trader
Welcome to the Marketplaces community. We aim to provide the best experience for traders and customers alike. We held our first market in November 2023 with 4 traders and no idea how it would pan out. We now regularly have 25 traders and a waiting list! We have created not only a market but a community hub, of which we are very proud.
We created this page as a one stop shop so that all the information is in one place. By trading with us you are agreeing that you have read, understood and agreed to the terms set out. If you have any questions please email us at trade@hello-marketplaces.com and one of our team will be in touch.
Contents
Bookings & Payments
Cancellations
Pitch fees & equipment hire
Times
Pitch set up
Parking
Accidents
Communication
Documents
Weather
Food, Beverages & Alcohol
General
Trader Agreement
1. Bookings & Payments
Payment is due one month in advance of market date, immediately if booked less than a month in advance.
Please ensure the invoice number is used as the payment reference. This makes tracking your payment a lot easier!
If we have not received payment 14 days prior to market day we will assume that you no longer require the pitch and it may be offered to another vendor.
We will chase payment 3 times, if payment has not been made after the third attempt you will forfeit your pitch.
We actively balance trader hire requests to ensure that we minimise duplications so that traders have the best opportunity to sell their products or services and buyers have a variety of products to choose.
Pitches will be allocated on a first come serve basis.
2. Cancellations
Please ensure that you advise us of any cancellations as soon as is practicable.
Please email us with any adjustments/cancellations to bookings at trade@hello-marketplaces.com.
Cancellations of less than 1 calendar month 100% of the pitch fee being retained.
We do not transfer cancellations to another date.
If we have to cancel due to adverse weather conditions we can carry the booking over to the next available date of your choice dependant on availability. Or we can refund the booking minus a £10 admin
3. Pitch fees & equipment hire
Pitch type
Non Food
£45
Food
£35
Corporate
£55
Extended markets will be priced differently as per the registration sheet.
Item hire
Gazebo (3x3)
£15
Gazebo (2x2)
£10
Table
£10
Chair
£5
Electric
£10
Set up and take down is included in the hire fee.
(For those bringing their own gazebo we offer a set up service which is £5)
4. Times
Market trading times are:
Saturdays 9am - 3pm / Wednesdays 8am - 3pm
There may some amendments to trading times for special events.
Set up is from 1.5 hrs before the start of trading.
You must be ready to trade by no later than 8.45am on Saturday / 7.45am on Wednesday
Please do not commence packing away until the end of trading.
5 Pitch Set Up
Pitch set ups must be no larger than 3x3 m.
If you require a larger pitch size we may be able to accommodate an additional pitch hire. This is dependent on availability.
If you bring your own gazebo they must be adequately weighted down or you will not be permitted to use it. Minimum 15KG per leg.
You will be assigned a pitch number and you must set up on this pitch.
We do not offer reserved pitches. Pitches will be allocated based on traders signed for a market date and their offering. For example we won't put 2 food traders next to each other and so forth.
6. Parking
There is no onsite parking at the AMP Marketplace
There is however a car park across the road or free on street parking less than 5 minutes walk away.
You can drive onto the AMP site to un/upload equipment and stock.
7. Accidents
• Please report any accidents to the Marketplaces lead on site immediately.
8. Communication
Please email specific inquiries to: trade@hello-marketplaces.com
We encourage all users to join our AMP group WhatsApp chat. We know that group chats can be overwhelming at times but used in the right way they are a great tool. Any questions that may be of benefit to other traders we encourage to be asked in the group chat. Drop us an email if you want to be added.
If you are unhappy with any aspect of Marketplaces activity or have feedback please do get in touch via email.
9. Documents
We require all traders to have at least £5,000000 liability insurance in place for the dates of trading.
Please ensure that all renewals are sent over.
If you are a food trader we require copies your Food Hygiene documents.
If you are a food trader you are required to display the ingredients of all food being sold.
If these documents are not provided you will not be able to trade.
All traders must ensure that they have a Risk Assessment in place and available upon request.
All traders must ensure that any goods and/or services they are selling or providing meet all necessary compliance and safety regulations.
All traders using gas or electricity must ensure that all equipment used on market day has the relevant safety inspection documentation in place including PAT testing
10. Weather
We will keep a close eye on the weather and update you about cancellations due to adverse weather by midday the day before the event where possibe.
Adverse weather includes excessive wind and gusts, extreme heat and rain.
Cancellations due to adverse weather will be offered a transfer to another date where possible.
In the event we are unable to offer a transfer to another date of your choice and we issue a refund £10 will be deducted for admin costs.
11. Food, beverages & Alcohol
Food Hygiene Certificate: All stallholders must have a valid food hygiene certificate. At least one staff member must have a Level 2 Food Safety in Catering certification.
Staff Training: All food handlers must have at least a Level 1 Food Safety in Catering qualification unless they are selling pre-packaged items.
Environmental Health Registration: Register your food business with your local Environmental Health Officer and provide documentation for staff food hygiene training.
Allergen Information: Display allergen signage and provide ingredient lists for multi ingredient items.
Clear Pricing: Clearly price all items, display weights for pre-weighed products.
12. General
You must take any rubbish with you and it must not be deposited in local bins. If we find evidence of fly tipping from any stall holder they will not be permitted to trade with Marketplaces moving forward.
We expect all traders to keep a tidy and contained pitch.
We cannot guarantee foot fall or sales. We work hard to promote our markets on social media and we ask that you actively do the same in the lead up and and also post footage from the day. Don't forget to mention and tag us!
Marketplaces is a community and that includes us traders too, show your fellow traders some love and follow each other on socials.
By completing the registration form you are committing to that date. Please ensure you make note of the dates you have signed up for as we do not provide a reminder service. Failure to comply with the cancellation policy will result in the full pitch fee being applied.
We will not operate a market with less than 12 traders.
Traders using the markets electric must ensure they are using RCN (weatherproof) plugs.
Cleanliness: Ensure all equipment is clean and in good working order.
Hot Food & Drinks: Provide separate handwashing facilities for staff with disposable towels and hot water that can be refreshed.
Temperature Monitoring: Store food safely, monitor temperatures, and protect against contamination.
Induction hobs are not allowed.
Arrange annual gas safety inspections and use crimped gas connections.
Store gas equipment safely in a ventilated area.
Deep Fat Fryers: Require prior approval and must be operated by trained personnel.
TRADER AGREEMENT
By trading with Marketplaces you are agreeing to having read, understood and agreed to the terms set out above.